Frequently Asked Questions

Is my information secure?

Yes. My Tridel Home follows industry best practices to keep your information safe. Your connection is also protected using Secure Socket Layer (SSL) encryption.

Who has access to my information?

Only you can view your information through My Tridel Home using your username and password. Tridel employees may also view your information as required to answer questions you may have about your home.

My contact information is incorrect. What should I do?

Please email us at ask@tridel.com to make updates to any information on My Tridel Home. When emailing us, please provide your name, address and contact information as well as what information requires updating. Our team will get in touch with you to help you update your information.

I have a question about some of the information on My Tridel Home. Who should I contact?

If you have any questions about the information on My Tridel Home, please email us at ask@tridel.com or call us at 416.661.9394.

How do I change my password?

Click on the link with your name then click on the reset password button and follow the steps provided.