Our Commitment to Your Privacy

At Tridel, we value your business and respect your right to privacy. We want you to feel secure about any private information that you provide to us and have therefore outlined our Privacy Policy below.

This Privacy Statement has been adopted by Tridel Corporation and by those organizations using the Tridel® trademarks under license from Tridel Corporation (referred to collectively as "Tridel"), to demonstrate their commitment to the protection of individual privacy. The following discloses the personal information collection, use and disclosure practices of Tridel.

For the purposes of this Statement, "personal information" means information that is personally identifiable to individuals. "Non-identifiable information" means information that cannot be associated with or traced back to specific individuals with any certainty.

How and when Tridel collects personal information

1. Tridel collects personal information from individuals on a voluntary basis through surveys, contest entry forms, registration forms, questionnaires and transaction documents both online and offline. The personal information includes contact information (for example, name, mailing address, e-mail address, telephone number), demographic information, household information, preference information and transaction-related information.

Use of personal information by Tridel

2. Tridel uses personal information that it collects for the following:

  • To communicate with individuals
  • To understand individual needs
  • To promote and offer products, services and special offers that meet individual needs or that might be of interest to individuals based on information provided and approved by Tridel
  • To provide individuals with products or services that are requested or that is part of Tridel's ongoing service with its customers
  • To conduct, process and complete transactions with Tridel customers

The information also enables us to develop and customize our products and services to better meet the needs and preferences of customers. Tridel may, from time to time, contact individuals by electronic format, regular mail or telephone for any of the purposes set out above.

Disclosure of personal information by Tridel

3. Tridel does not sell, rent or trade personal information that it collects. Tridel will not knowingly disclose personal information to any third parties except in the following circumstances:

  • When Tridel has received consent to do so or under limited circumstances specifically described at such time as personal information is collected;
  • When Tridel, in good faith, believes the law permits or requires such disclosure;
  • To affiliated and associated companies within the Tridel group of companies and only for the purposes described in paragraph 2 above. These affiliated and associated companies and their respective employees are restricted from using the personal information for any other purpose other than as described in paragraph 2 above;
  • To its agents, professional advisors, promotional and marketing agencies, and to any other Third Parties to complete transactions, to process data and to service customers. These Third Parties and their respective employees are only provided with such personal information as is necessary to perform the services for which they have been contracted and are restricted from using the personal information for any other purpose other than as described in paragraph 2 above; and
  • In the event of the sale of Tridel, personal information may be one of the transferred business assets.

Retention of personal information by Tridel

5. Tridel collects and uses non-identifiable information to assess the effectiveness of web site content and traffic. This allows Tridel to improve the quality of visits to web sites managed by it by streamlining visitors' ability to navigate these sites and developing featured programs and content that will be of interest to visitors. Aggregate non-identifiable information is used to perform statistical analyses of the collective characteristics and behaviour of individuals, and to measure demographics and interests.

6. Tridel also uses aggregate non-identifiable information it collects to inform its current and prospective sponsors and advertisers about the number of visits to its web sites, the demographic characteristics of these visitors and the number of times visitors have viewed and "clicked" on their advertisement(s). Tridel also discloses to advertisers the overall demographics available regarding visitors who "clicked" on their advertisement. Aggregate non-identifiable information may be used to describe Tridel services and products to third parties such as prospective business partners and financial institutions. In any of these circumstances, only non-identifiable information in an aggregate form and not personal information is disclosed.

Websites operated by third parties

7. Web sites operated by Tridel may contain links to other web sites that may collect personal information. This Statement does not extend to the data collection, disclosure, use and retention practices of such third parties and Tridel does not assume any responsibility for the privacy practices, policies or actions of such third parties. Individuals should read the privacy policies of such third parties and make an informed decision whether or not to visit such web sites and/or provide personal information to such third parties based upon their privacy practices and individual discretion.

Safeguarding personal information

8. Tridel has taken measures to protect the security and confidentiality of personal information as are appropriate in the circumstances. Personal information is stored in confidential databases and locations in the Greater Toronto Area. These sites have appropriate security measures in place to protect against the loss, misuse and alteration of personal information under the care and control of Tridel. Any information transmitted via the Internet, however, may be intercepted by third parties. Tridel does not assume any liability for interception, alteration or misuse of information transmitted over the Internet. Tridel employees are restricted from using and disclosing personal information collected by Tridel other than in accordance with this Statement.

Accessing personal information

9. Individuals have the right to access, verify and correct or amend all their personal information collected by Tridel. Tridel believes that it is imperative that personal information be as accurate, complete and up to date as is necessary for the purposes for which it is collected. Accordingly, to help Tridel keep personal information as current as possible, Tridel encourages individuals to amend inaccuracies and make corrections in their personal information collected by Tridel as often as necessary. To access verify and correct or amend personal information, please email the Privacy Officer at Tridel privacy@tridel.com or call at 416-661-9290, extension # 610.

How to File a Complaint

10. To file a complaint with Tridel concerning the collection, use and/or disclosure of personal information, please send an email to the Privacy Officer at Tridel at privacy@tridel.com or call at 416-661-9290, extension # 610. All complaints will be investigated by the Tridel Privacy Officer as soon as is practical in the circumstances. Individuals will be notified of the outcome of the investigation of complaints clearly and promptly and will be notified of any relevant steps taken or to be taken as a result of a complaint.

The choice to provide personal information or to receive certain information and promotional materials.

11. Individuals always have the choice whether or not they wish to supply Tridel with personal information. Individuals wishing to "opt-out" of receiving certain informational and promotional materials from Tridel or who otherwise object to the collection, use and disclosure policies as provided under this Privacy Statement, are asked to contact the Privacy Officer at Tridel by email at privacy@tridel.com or call at 416-661-9290, extension # 610.

Opt-out opportunities are also provided in other circumstances such as in certain promotional mailings. Individuals are reminded that the decision to withhold personal information or to object to the use and/or disclosure of personal information as provided in this Privacy State mentor in any agreement between such individuals and Tridel, may, in certain instances, limit their ability to complete purchases of Tridel products and services and limit their ability to access or take advantage of certain promotions and features.

Your personal information is obtained and used only with your consent that may be expressed or implied depending on the circumstance.

Comments and questions

12. Any comments or questions about this Statement, should be addressed to Tridel as follows:

By mail:

Tridel Corporation

4800 Dufferin Street, Suite 200

Toronto, Ontario M3H 5S9

Attention: Privacy Officer

By email:


By phone: